Privacy Policy

LumenAir Privacy Policy

Effective Date: 24 December 2024
Last Updated: 24 December 2024

At LumenAir, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and Belgian law.

1. Data Controller

The data controller responsible for your personal data is:

LumenAir
Business Address: [Your Address]
Email: support@lumenair.be
VAT Number: [Your VAT Number]

2. Personal Data We Collect

We may collect and process the following types of personal data:

Data You Provide Directly:

• Name and surname

• Email address

• Phone number (if provided)

• Billing and shipping address

• Payment information (processed securely via third-party providers)

• Order details

Data Collected Automatically:

• IP address

• Browser type and version

• Device information

• Cookies and usage data (see our Cookies Policy)

Data from Third Parties:

• Payment providers (e.g., confirmation of successful payments)

• Marketing platforms (e.g., Google Ads, Facebook) for targeted advertising purposes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To process and deliver your orders.

• Legal Obligations: To comply with Belgian and EU laws (e.g., accounting and tax regulations).

• Legitimate Interests: For fraud prevention, improving our services, and direct marketing.

• Consent: For email marketing and the use of cookies (where applicable).

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your orders.

• To provide customer support.

• To communicate with you about your orders and promotions (with your consent).

• To improve our website, products, and services.

• To comply with legal obligations.

5. Sharing Your Data

We may share your data with the following parties:

• Service Providers: For order fulfillment, payment processing, and website hosting.

• Marketing Partners: For analytics and targeted advertising.

• Legal Authorities: When required to comply with legal obligations.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy:

• Orders: Data related to your orders will be retained for 7 years to comply with tax and accounting laws.

• Marketing: Data used for email marketing will be retained until you withdraw your consent.

• Cookies: Retention periods depend on the specific cookie (see our Cookies Policy).

7. Your Rights

Under GDPR and Belgian law, you have the following rights:

• Access: Request access to your personal data.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (subject to legal retention requirements).

• Restriction: Request restriction of processing under certain conditions.

• Data Portability: Receive your data in a machine-readable format.

• Objection: Object to processing based on legitimate interests, including marketing.

• Withdraw Consent: Withdraw consent for data processing (e.g., unsubscribe from marketing emails).

To exercise your rights, please contact us at support@lumenair.be.

8. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:

• Secure Socket Layer (SSL) encryption for online transactions.

• Access controls and staff training.

• Regular security audits.

9. Cookies and Tracking Technologies

For details on how we use cookies and similar technologies, please refer to our Cookies Policy.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

LumenAir
Email: support@lumenair.be

Thank you for trusting LumenAir with your personal data.