Shipping Policy

Effective Date: 24/12/2024

LumenAir is committed to delivering your orders efficiently and transparently. Please review our shipping policy below for details on how we handle shipping and delivery.

1. Shipping Regions

We currently ship to Belgium and, with exceptions, to neighboring countries within the European Union (EU). Shipping to other destinations may be considered on a case-by-case basis, subject to applicable regulations.

2. Shipping Costs

Shipping costs are calculated during checkout based on the order value, destination, and selected shipping method. Orders exceeding a certain value may qualify for free shipping. Any applicable VAT or import duties will be calculated and displayed before the completion of your purchase.

3. Delivery Times

Estimated delivery times are between 3-7 business days for orders within Belgium and neighboring countries. For international orders, delivery times may vary depending on the destination. While we strive to meet these timelines, unforeseen circumstances such as customs delays, holidays, or strikes may affect delivery. Customers will be informed promptly of any significant delays.

4. Order Tracking

If tracking codes are provided by our shipping partners, we will share them with you via email or your account on our website. Please note that tracking availability may vary depending on the shipping carrier and destination.

5. Returns

For details on return shipping, please refer to our [Return Policy](link to return policy). Customers within the EU are entitled to a 14-day withdrawal period under EU consumer law, during which they can return their order for any reason, provided the items are in their original condition. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

6. Shipping Partners

The choice of shipping carrier depends on the destination address and the shipping method selected. LumenAir collaborates with reputable carriers that comply with EU regulations, ensuring safe and timely delivery.

7. Customs and Duties

For orders shipped outside Belgium, customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities. We recommend checking with local customs offices for more information on potential charges.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at support@lumenair.be. We will work with the shipping carrier to resolve the issue and, where appropriate, provide a replacement or refund.

9. Sustainability Practices

LumenAir is committed to sustainable shipping practices. We use eco-friendly packaging and work with carriers that offer carbon-neutral shipping options whenever possible.

If you have any additional questions about shipping, feel free to contact us at support@lumenair.be.